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At Lofty Thoughts Clothing, your satisfaction is our top priority. If you’re not 100% happy with your purchase, we’re here to help. Please read our policy below for details on returns, exchanges, and refunds.
We accept returns within 14 days of the delivery date.
To be eligible for a return:
Item(s) must be unused, unwashed, and in original condition
Tags and packaging must still be attached
You must provide proof of purchase (e.g., order confirmation)
Note: Sale items, gift cards, and final sale products are not eligible for return.
To request a return, please email us at [Info@loftythoughtsclothing.com] with:
Your order number
The item(s) you want to return
Reason for return
Once approved, we’ll send you return instructions. You will be responsible for return shipping costs unless the return is due to a defect or error on our part.
Once we receive and inspect your returned item(s), we’ll notify you of the approval or rejection of your refund.
If approved:
A full refund (minus shipping, if applicable) will be processed to your original payment method
Refunds typically appear within 5–10 business days depending on your bank or card provider
We only replace items if they are defective, damaged, or if you need a different size (based on availability).
To request an exchange, contact us at [Info@loftythoughtsclothing.com] with your order number and details of the item you want to exchange.
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will resolve the issue promptly with a replacement, refund, or store credit—your choice.
If you haven’t received a refund after 10 business days:
First, check your bank or credit card account again
Then contact your bank or card company—it may take some time before your refund is officially posted
Still no refund? Please reach out to us at [Info@loftythoughtsclothing.com] and we’ll assist you.
